Recent Why SERVPRO Posts
Why Choose SERVPRO for Water Damage to Your Norton Shores Home?
Our philosophy is restore versus replace.
Plumbing problems, a flood, or a storm can leave your home with extensive water damage. Immediate water mitigation is necessary to minimize further damages. This Norton Shores homeowner called SERVPRO of Muskegon after a main water pipe burst just outside of their home, flooding four rooms in their finished basement. These chose SERVPRO for the following reasons:
- Highly Trained Restoration Specialists - our professionals specialize in water damage restoration, with training focused on restoring salvageable items, minimizing drying time, and documenting the entire process.
- Customer Care - our specialists care about you and your property, wanting to help you get back to normal after you have water damage to your home. SERVPRO of Muskegon will also help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier, and less stressful experience.
Our professionals working on this Norton Shores home walked the talk, as you can see in the photo. The drywall wall was still wet after multiple days of drying and needed to be removed. They carefully removed only the affected drywall, leaving an inch of drywall on the perimeter for easy repairs. Removing that section they were able to properly dry out the wood paneling that was behind the drywall.
SERVPRO of Muskegon is Here to help® after your water damage. Call us day or night, 231-733-7601
Montague Residents - Why Choose SERVPRO of Muskegon?
SERVPRO of Muskegon - Here to help®
- SERVPRO currently has 2,000 locations nationwide serving 90% of all US zip codes within two hours.
- Emergencies don't stop for holidays or after hours. SERVPRO of Muskegon is available 24 hours a day, seven days a week, 365 days a year. Call us for immediate assistance.
- SERVPRO has more than 50 years of experience in the cleanup and restoration industry and has earned the reputation as #1 in the cleanup and restoration industry specializing in fire and water damage, specialty cleaning, mold, and so much more.
- SERVPRO of Muskegon technicians are highly trained in Institute of Inspection Cleaning and Restoration Certification (IICRC) standards and use advanced restoration and cleaning equipment.
Have you suffered a loss at your Montague home or business? Call SERVPRO of Muskegon, 231-733-7601, we are Here to help®
Communication Is A Top Priority
Effective communication is key.
At SERVPRO of Muskegon one of our top priorities is effective communication. The success of most everything we do can be tracked back to our level of communication. We are always working towards optimizing our communication, whether that is with our customers, insurance professionals, vendors, or team members because clear and consistent communication is key.
SERVPRO of Muskegon makes sure to communicate updates with customers and other appropriate parties daily during the job. Checking in, making sure they do not have any questions, that they feel informed, and understand the process. Daily and weekly meetings are scheduled for our staff to stay on the same page and keep an open line of communication. We are not perfect, but are constantly working on improving all aspects of communication.
If you experience a disaster, call SERVPRO of Muskegon, 231-733-7601. We are Faster to any size disaster™
Satisfied Customers in Norton Shores
SERVPRO of Muskegon is your local restoration experts.
At SERVPRO of Muskegon we understand the stress and worry that comes with fire, mold or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." Here is a recent customer testimonial:
"Amazing service!!! Came same day as called. Josh was very pleasant, and assessed our situation thoroughly. The crew, Dave and Joe, were GREAT. Very respectful of my home. Did the job and everything I asked above and beyond! Super pleased with this company. Top notch for sure." - Debbie
If you've experienced water, fire or mold damage in your Norton Shores home or business call SERVPRO of Muskegon, 231-733-7601, were are Here to Help® 24/7/365
Trauma and Crime Scene Cleanup in Ravenna
SERVPRO of Muskegon is Here to Help® in all situations.
Once the police clear a crime or accident scene, the cleanup and restoration process can begin. Most crime and accident scenes include blood and other biohazard material. SERVPRO of Muskegon can respond quickly and has the specialized training, protective equipment, and experience to safely clean crime and trauma scenes. Our technicians follow OSHA and EPA protocols, focusing on safety, when coming across bloodborne pathogens or harmful chemicals.
Crime Scene and Trauma Cleaning Services:
- Fingerprint powder and evidence-gathering chemicals from crime scenes
- Tear gas and pepper spray residues
- Fire extinguisher residue
- Blood, bodily fluids, and tissue remnants from accident, trauma, crime or death
If you or someone you know needs trauma cleaning services, leave it to the professionals. Call SERVPRO of Muskegon, 231-733-7601, we are Here to Help®
The Difference is in Our People
Our trained staff makes the difference.
When it comes to disaster recovery, we are not the only company in town, but there's a reason why so many homeowners and businesses choose SERVPRO of Muskegon to recover from water, fire, mold, and flood damage.
We Invest in Our Employees
SERVPRO of Muskegon invests in having the most knowledgeable employees in the business. Educating our team is a high priority.
IICRC Training and Certification
The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industry. Our technicians study these high standards and best practices in water restoration, fire restoration, mold remediation, and other cleaning and restoration courses. These courses help them to be well-prepared to handle any disaster quickly and effectively.
Employee Certification Training
The SERVPRO HeroReady Production Technician learning path is a self-paced program designed for technicians to further their knowledge and training in crew training, fire restoration, water restoration, and advanced structural drying. Certification is awarded after successful completion of course materials and exams.
From initial and ongoing training, rest assured our staff is equipped with the knowledge to restore your property. If your home or business suffers water, flood, storm, fire, or mold damage, know that you're in good hands with the SERVPRO of Muskegon team.
SERVPRO of Muskegon is Here to Help® 24/7/365, 231-733-7601
Prepare to Protect
September: National Preparedness Month
Every September, Ready.gov puts together a different theme for National Preparedness Month (NMP). The 2021 theme is, "Prepare to Protect. Preparing for disasters is protecting everyone you love." The following are weekly themes for your family to focus on:
Week 1: Make A Plan
Talk to your friends and family about how you will communicate before, during, and after a disaster.
Week 2: Build A Kit
Gather supplies that will last for several days after a disaster for everyone living in your home. Don't forget to consider the unique needs each person or pet may have in case you have to evacuate quickly.
Week 3: Low-Cost Prep
Limit the impacts that disasters have on you and your family. Know the risk of disasters in your area. Learn how to make your home stronger in the face of storms and other common hazards. Check your insurance coverage to make sure it is up-to-date.
Week 4: Teach The Youth
Talk to your kids about preparing for emergencies and what to do in case you are separated. Reassure them by providing information about how they can get involved.
If a disaster strikes your home in Whitehall, call SERVPRO of Muskegon, 231-733-7601, we are Here to Help®
Understanding the Mold Mitigation and Remediation Process
SERVPRO of Muskegon, Here to Help your mold problems.
When your Muskegon home or business experiences water intrusion, like a roof leak or a leaking water line, mold can quickly become a problem. Mold can potentially cause significant damage to your property and can affect your health. Fortunately, SERVPRO of Muskegon has the industry training, protective gear, and specialized equipment necessary to handle your mold problem. Every mold damage scenario is different but the following steps illustrate a "typical" mold removal process.
- The mold cleanup and remediation process begins when you call SERVPRO of Muskegon. We will ask a series of questions to help determine the necessary equipment, resources, and personnel needed for the job.
- At your property we will carefully inspect for signs of mold using technology designed to detect hidden water sources and will provide an estimate for the work that will be performed.
- Starting the job, our certified technicians will place containments to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep mold spores from spreading during the cleanup process.
- Our technicians use powerful air scrubbers and HEPA vacuums to prevent the spread of mold spores while the mold remediation is in progress.
- The amount of mold growth and the types of surfaces on which the mold appears affects the mold remediation process. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold infested porous materials, such as drywall and flooring, may be necessary to remediate heavy mold growth.
- SERVPRO of Muskegon can also clean furniture, curtains, and other restorable items affected by mold using a variety of cleaning techniques to clean and sanitize your items.
- Restoration may entail minor or major repairs depending on the level of mold damage.
See mold growth in your Muskegon home or business? Call SERVPRO of Muskegon today for a consultation, 231-733-7601
Sanitizing vs. Disinfecting vs. Sterilizing
Using the right products is important for the safety and health of your family.
To ordinary people, these three terms are often used interchangeably despite describing three different types of antimicrobials. According to the EPA, antimicrobials are products that "destroy or suppress the growth of harmful microorganisms such as bacteria, viruses, or fungi on inanimate objects and surfaces."
Sanitizing - describes the act of reducing bacteria on a surface. It is commonly used in kitchens and food preparation areas, and is the weakest type of public health antimicrobial.
Disinfectants - much stronger and will kill and prevent the growth of bacteria and fungi. Some, but not all, types of disinfectants can kill viruses like HIV, respiratory syncytial virus, and coronavirus varieties. They are most commonly used in the medical industry and should not be used on surfaces that come in contact with food.
Sterilizers - the strongest of the antimicrobial category. In addition to killing live fungi and bacteria, they can also reduce the spores that create new microbes. Training and certification are usually required to handles and use these products.
Hybrids - some products are combined sanitizer and disinfectant, which are useful when you not only need to disinfect an area, but also need to clean away material and residue that provide breeding grounds for new bacteria and viruses.
At SERVPRO, we are lucky to have our own chemists on staff to develop professional-grade products such as SERVPROXIDE. It is designed to kill harmful bacteria, viruses, and mold on hard surfaces, and is also effective for sanitizing soft surfaces. It is formulated for everyday use because it meets the lowest toxicity rating approved by the EPA. It may be used around children, infants, pets (dogs and cats), and food preparation. As a consumer you are now able to purchase it on Amazon so you have confidence in the cleanliness of your home or business.
SERVPRO of Muskegon has the training and professional-grade products to get the job done right! Call us today, 231-733-7601
Here to Help
Our IICRC Certified technicians are Here to Help
If you have ever experienced a loss to your home or business, you know how worrisome it can be. More often then not, one of the first things you want to know is how the situation is going to get resolved. One of our main priorities at SERVPRO of Muskegon is that our customers know and understand exactly what we are going to do to restore their home or business. Our IICRC Certified technicians are trained to keep customers updated and answer any question they may have. Since restoration can be a complex process, we want to ensure that our customers know exactly what we are doing and why we are doing it. We will be with you every step of the way.
If you experience a loss to your home or business, we are Here to Help! Your property will be in good hands; call SERVPRO of Muskegon so we can make it "Like it never even happened." 231-733-7601
Winter Weather Worries
Burst pipe from freezing temperatures
Winter weather can bring about more issues than just slippery roads and a driveway to shovel. Living in Michigan we are at risk for frozen pipes, which can create a major disaster to your home or business.
Frozen pipes occur when exposed to cold weather, such as those outside your house, or in areas such as basements, attics, garages, or kitchen cabinets. A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused from the backflow of pressure between the water source and the blockage.
If winter weather causes water damage to your home or business, SERVPRO of Muskegon is only a call away, (231) 733-7601! Our IICRC Certified technicians have the knowledge, experience and equipment to restore your property "Like it never even happened."
Advanced Technology and Techniques
Desiccant Dehumidifier at a Local Church
We have seen major advancement in technology and techniques used in the restoration industry the past few decades. These advancements allow SERVPRO of Muskegon professionals to restore a property back to preloss condition quickly, reliably, and more effectively.
Moisture Detection and Measurement Equipment
Scientific drying principles rely upon specialized equipment to detect, measure and monitor moisture levels.
- Infrared cameras can help detect water through a wall, ceiling, or floor making for a more thorough water removal.
- Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
Water Extraction Equipment
Powerful extraction equipment speeds the drying process by removing the bulk of water from your property.
- Submersible and gas-powered pumps for continuous pumping of high-level water.
- Truck-mounted and portable extraction units efficiently remove water.
Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls and floors. Proper drying helps to prevent swelling and warping of floors, walls and furniture.
- High-speed air movers prompt moisture to evaporate at a faster rate.
- Industrial grade dehumidifiers pull the water vapor from the air.
Odor Removal and Deodorization
Fire and water damage often cause strong odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.
- Air scrubbers remove airborne particles and contaminants.
- Thermal foggers and deodorization agents control odors.
Sanitizing Agents, Germicides, and Anti-Microbial Treatments
The use of OSHA-approved cleaning agents may be needed to clean and remove odors and/or contaminants on your property.
- Deodorization products control odors from excessive moisture.
- Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.
If you have experience water damage in your residence or business, call SERVPRO of Muskegon today, (231) 733-7601
September is National Preparedness Month
As we continue to respond to COVID-19, there is no better time to be involved this September.
Each year, the Federal Emergency Management Agency (FEMA) designates September as National Preparedness Month to promote the importance of family and community disaster planning. This year's theme is, "Disasters Don't Wait. Make Your Plan Today." FEMA provides easy-to-use disaster planning guidelines, while home and business owners both can take advantage of free tools like the SERVPRO READY app. The app stores essential contact and property information electronically where it can be accessed with a mobile device in seconds if disaster strikes. Local business owners can take an additional preparedness step by designating SERVPRO of Muskegon as their disaster mitigation and restoration provider. Our SERVPRO professionals will conduct a no-cost assessment of the facility and assist the owner in completing a comprehensive Emergency READY Profile (ERP) to be stored in the READY app.
Ready to start your READY Profile? Call us today, (231) 733-7601.
A New Clean
Make sure your customers know that you were Certified: SERVPRO Cleaned with our window shield
The COVID-19 pandemic has changed what it means to be clean. This is why SERVPRO launched Certified: SERVPRO Cleaned. It is a defensive cleaning program that we offer to commercial locations to address the current COVID-19 global pandemic. It is a level of clean that goes far beyond janitorial or carpet cleaning. It is a proactive viral pathogen cleaning. When you choose Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you've selected a higher cleaning standard.
Many local municipalities are being proactive and have us fog their facilities weekly with our SERVPROXIDE, which is a hospital-grade disinfectant that has demonstrated effectiveness against similar viruses.
We are here to help your business reopen as soon as possible; call us for a consultation today, (231) 733-7601.
The World Health Organization has officially declared the Coronavirus a pandemic. In light of this situation, we have developed specific steps to assist with managing the illness. Our crew can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building. The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. Do not hesitate to reach out if you have any questions or if we can help in any way.
SERVPRO of Muskegon: 231-733-7601
For additional information regarding COVID-19, please see the following links:
Holiday Season Safety
It is that time of the year again! The temperatures are dropping, the snow is flying, and it is time to start decorating for the holiday season. We all like to have our house looking colorful and festive, but do not think about the safety concerns that come along with it. Here are some tips to protect your family and home this year:
- Inspect all electrical decorations for damage before use.
- Do not overload electrical outlets.
- Never connect more than three strings of incandescent lights.
- Water your tree daily.
- Keep combustible decorations at least three feet away from heat sources.
- Protect cords from damage.
- Check decorations for certification label.
- Stay in the kitchen when something is cooking.
- Turn off, unplug, and extinguish all decorations when going to sleep or leaving the house.
Have a safe and wonderful holiday!
Preventing Frozen Pipes
The temperatures are beginning to drop below freezing, which means that frozen pipe season is upon us. Many homeowners in West Michigan fall victim to frozen pipes and experience thousands of dollars worth of damage. Here are some ways that you can prevent your pipes from freezing:
- Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing.
- Let the cold water drip from the faucet.
- Even when away, keep the heat on in your home.
- Add insulation to attics, basements, and crawl spaces.
If you do experience a frozen pipe, turn the faucet on and apply heat to the frozen section of the pipe. Continue to thaw until full water pressure is restored. If you are unable to locate the frozen area or unable to thaw the pipe, call a licensed plumber.
Gutter Cleaning Tips
When it comes to fall projects, cleaning your gutters should be high on the priority list. This can prevent multiple issues such as roof leaks and broken gutters from frozen water. Here are some tips for cleaning your gutters:
1. Always make sure that your ladder is placed on a sturdy surface.
2. Wear the appropriate attire since cleaning gutters is a dirty job.
3. Use the right tool for the job. A small, plastic gutter scoop often works best. A child's sandbox shovel or old plastic kitchen spatula are good alternatives.
4. Spread a tarp underneath your workspace to collect the gunk that you remove from the gutters.
5. Once the debris has been removed, use a garden hose to flush the gutters and downspouts.
6. Repair any sagging metal.
These tips will help your gutters be winter ready!
Emergency Ready Profile
When it comes to commercial facilities, many individuals do not realize how important it is to be aware of where your utility shutoffs are. If you have never experienced a broken pipe, gas leak, electrical malfunction, or more, knowledge of your utility shutoffs might not be very high on the priority list. When something does occur, minutes can easily turn into thousands of dollars of damage. To ensure that our customers are prepared for what might happen, we create complimentary Emergency Ready Profiles. This free service is a tool that will house all the important information about your facility. A representative from our franchise will come in and take pictures of your utility shutoffs, write down locations, collect vendor information, and more to all be housed in an online profile. This profile can be accessed via desktop computer, laptop, mobile app (iPhone & Android), and even printed off. If you are interested in this free service for your business, give us a call at:
Understanding The Process
There are a variety of worries one can have when experiencing a loss to their home or business. Probably the most common worry is "How is this situation going to get resolved?" We understand that the best way to put our customers at ease is informing them on what, how, and why. We make sure that they know what we are going to do, how we are going to do it, and why we are doing do it a specific way. This makes sure that our customers know what to expect when the job is finished. Since restoration is a complex process, our technicians take the time to answer any questions that the home or business owner may have. We want our customers to know that their property is in good hands!
What is worse than experiencing a loss to your home or business? Experiencing a loss and not being prepared. Although we do not like to think about it, we need to understand that anything could happen to our home or business at any given moment. Do you have quick access to contractor contact information? Do you know what steps to take when experiencing a loss? All of these are questions you should be asking yourself before something happens to ensure that you are prepared. During a loss, things can easily get chaotic and may leave you confused and not knowing what to do. As a business owner, the amount of loss time easily stems from how prepared you are to handle these sorts of things. We encourage all customers to ask yourselves the question "What would you do if...". Be prepared for whatever might come your way.
There When You Need Us
When you are in need of restoration services, time is usually of the essence. We are here to help. With our years of restoration experience, we have extensive knowledge on the damage that can occur if specific situations are not addressed immediately. Water can quickly make its way through levels of a building, wick into drywall, begin generating mold growth, and more. When you need somebody NOW, we are here to help. We have somebody on call 24/7 to ensure that you get to speak to a real person and can receive immediate response if necessary. It is not uncommon for disasters to strike at the most inconvenient times. If that is the case, we are just a call away. We truly are faster to any size disaster.
Oh Christmas Tree
Christmas tree season is upon us!
Most people begin setting dates to shop for their tree shortly after Thanksgiving. The tree farms grow busier and busier, and you begin seeing trees on top of cars going down the road. The local supermarkets have shelves packed full of lights and holiday music is in the air.
Christmas trees, although festive and pretty, bring along some extreme dangers. It is not uncommon during the holiday season for families to experience Christmas tree fires. Here are some tips on how to avoid these disasters:
- Always re-cut the trunk at least one inch from the bottom and drill a hole in the middle to allow the tree to absorb water and stay healthy.
- Keep your tree away from heat sources. These can include space heaters, fireplaces, wood stoves, televisions, computer monitors, and more.
- Do not put too many strands of lights on your tree. The rule of thumb is a maximum of three plugs per extension cord.
- Always make sure your tree has water! A Christmas tree fire is much more likely when your tree is dry.
If you do experience a tree fire, we are here to help. Our highly trained technicians are not strangers to these kinds of situations. You can trust us to be there for you in your time of need.
Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (231) 733-7601
As winter approaches, the fear of frozen and broken pipes are on the minds of many homeowners and maintenance people. These fears are a reality for many individuals who have faced severe damages in the past. When it comes to sudden disasters, it is all about response time. When a school or a manufacturer experiences extensive water damage, it has the ability to put them out of commission for an extended period of time. This is especially harmful to businesses as their profit is reliant on being open.
If you need help NOW, call SERVPRO of Muskegon. We are available 24/7, 365 days a year. If the thought of dealing with your insurance provider has you stressed out even more, don't worry! We will work with your insurance company to help make everything run as smooth as possible.
Have Water or Flood Damage?
Call Us Today – (231) 733-7601
Cleaning Your Gutters
As the Fall season comes to a close, the leaves begin to fall faster than ever. What does this result in? You guessed it, clogged gutters. So how important is it to make sure your gutters are clean? We will tell you, very. Your gutters can become full of leaves and sticks, creating numerous issues. Clogged gutters begin to hold standing water. As the temperature outside drops, this water can freeze and expand. This can easily lead to gutter repair or replacement over night. If water is unable to successfully drain from your roof, it can also begin to seep into your foundation, walls, and attic. For those of you who may experience this unfortunate situation, we have the ability to solve your problem before more arise. If you have water damage to your home or business, we are here to help.
Make sure your gutters are clean and can successfully drain water, even if this means calling a professional. If you do experience water damage, give us a call. We will come running.
Have Water or Flood Damage?
Call Us Today – (231) 733-7601
With the holiday season looming around the corner, the amount of house fires begin to increase. This is often due to cooking, space heaters, fireplaces/wood stoves, and decorations such as candles. These different factors play a huge part in the spike in house fires around the holidays. It is very important to take many precautions in order to prevent house fires. A few are as follows:
- Do not cook when you have been drinking or are very tired
- Plug space heaters directly into outlets and not into extension cords or power strips
- Have your fireplace/wood stove inspected every year and cleaned when needed
- Do not sleep with lit candles or put candles on your Christmas tree
Even though homeowners take many precautions, accidents do still happen. When disaster strikes, have a company on speed dial that you can trust. SERVPRO of Muskegon has highly trained technicians with the skills and equipment needed to be there in your time of need. We deal with many house fires around the holidays and have experience in all different circumstances and parts of the restoration process.
Have Questions? Call Us Today – (231) 733-7601
Moisture & Mold
West Michigan has received plenty of storms and heavy rain this summer. All of the flooding and high humidity has left homes and businesses in need of water extraction and drying. The severity of water damage to buildings throughout the summer have ranged from water pouring through windows and flooding basements, to small roof leaks. No matter the size, call SERVPRO of Muskegon if you are unsure if you can successfully dry your home or business. Even the smallest amount of water or moisture can begin to produce mold. Mold has the ability to spread and generate serious health concerns if not remediated promptly. Our technicians are trained professionals with the knowledge and equipment needed to remediate your mold problem and ensure safety.
If You See Signs of Mold,
Call Us Today – (231) 733-7601
National Preparedness Month
This year for National Preparedness Month, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes. It is very important as a business owner that you are prepared for whatever may happen. Disasters can take a toll on your business and heavily impact finances and the ability to stay open. You have the tools at your finger tips to be prepared and maximize your chances of recovery after an emergency or disaster by using these three steps:
-Plan to stay in business
-Encourage your employees to become ready
-Protect your investment
We must work together as a team to ensure that our families, businesses, places of worship and neighborhoods are ready. At Ready.gov/business,
companies can find vital information on how to begin preparing their organization and addressing their unique needs during an emergency. You
can also contact SERVPRO of Muskegon to find out more on how to be ready when disaster strikes with the Emergency READY Program®.