Recent Water Damage Posts

Water Mitigation vs Water Restoration for a Ravenna Home or Business

7/11/2022 (Permalink)

Moisture meter reading wet floor and semi dry wall SERVPRO of Muskegon can detect the unseen water damage.

Many think that water mitigation and water restoration are the same thing.  They go hand in hand but do have differences.

Water Mitigation - includes assessing, containing, and preventing further damage from occurring.  Our technicians are focused on getting your property and belongings out of harm's way.  Water extraction, removing damaged furniture and materials, including drywall and flooring, are included in this step.

Water Restoration - aims to repair or replace damaged items to their pre-disaster condition.  This process is not as urgent as mitigation but is still vital and must be completed promptly.  If needed, mold remediation is a step that would be included in the restoration phase.

If your Ravenna home or business suffers from water damage, call SERVPRO of Muskegon, we help to ensure your damage is mitigated and restored according to industry standards, 231-733-7601

Water Damage Common Mistakes Made By Norton Shores Residents

5/23/2022 (Permalink)

Paint peeling on the ceiling from extensive water damage Don't make these mistakes - Call SERVPRO of Muskegon today!

When encountering water damage in your home, many people's first reaction would be to start cleaning the mess up themselves.  It is essential to stop the source and try to remove excess water, but the most critical mistakes would be to handle everything on your own.  Below are some common mistakes that homeowners have made when a water damage has happened to their Norton Shores home.

"I'll just put a fan on it and run our dehumidifier."

Many of our mold jobs come from a homeowner or business owner that decided to turn their water damage into a DIY project.  SERVPRO of Muskegon has technicians specifically trained in water restoration through the standards and best practices of The Institute of Inspection Cleaning and Restoration Certification (IICRC).  There is a science to drying, and SERVPRO of Muskegon technicians are experts in it.  They also use advanced commercial inspection and extraction equipment to dry and restore as efficiently as possible.  They are able to find any hidden moisture.

Waiting Too Long

We totally understand, life is hectic.  But when water damage affects your home, immediate action is key.  The longer the water sits, the more damage to your home; mold thrives in damp, humid, and wet conditions.  Taking care of the situation promptly can save you lots of time, stress, and money.

Not Knowing And Understanding Your Homeowners Insurance Policy

Many homeowners don't even know which insurance carrier they have, let alone know what is included in their homeowners policy.  Make sure to get with your insurance agent before a disaster to know what type of coverage you have.  If you live in a high flood zone, you should consider adding flood insurance since that is not covered by normal homeowners insurance.  Also, if you have a sump pump in your basement, look into an endorsement, or rider, for a sump pump failure.

Don't make these mistakes.  If you've experienced a clean water damage, there are tips that you can do while waiting for SERVPRO of Muskegon to arrive.  Don't wait, call today, 231-733-7601

Tips For Snowbirds from New Era, MI

3/11/2022 (Permalink)

Frozen water puddle on ceiling This frozen water puddle was caused by a pipe break in a bathroom.

"Snowbirds" refer to persons that leave their homes temporarily for another climate, typically three to six months out of the year.  Before heading south, make sure to check out these useful tips to help reduce your chances of a loss in your New Era home:

  • Secure all water sources - turn off faucets throughout the house.  Check drains to make sure they are open and ready to drain if necessary.  Turn off the supply valve of water to toilets and washing machines.  Turning the main water supply valve off is an extra precaution that can be taken.
  • Set thermostats - turn down the temperature during the winter months but not completely off.  A good temperature is around 55° to keep pipes from freezing.
  • Unplug electrical appliances and computers - power outages and/or power surges may cause undue stress on electric equipment.  Do not unplug refrigerators though.
  • Check smoke detectors - make sure they are in working order and have fresh batteries.  Each detector should have a test button on it.
  • Hot water heater - you may want to turn off the circuit breaker that's connected to the hot water heater to save energy.
  • Designate a "checker" - choose a friend, family member, or neighbor to check on your home weekly.

These homeowners did not follow these useful tips and suffered major damage to their home while they were in Florida.  A pipe broke in their upstairs bathroom affecting three levels of their home.  Water took out the furnace making water puddles freeze on the ceiling.

If your home sustains a loss while away, call SERVPRO of Muskegon, 231-733-7601, we are Faster to any size disaster™ and help make the process a little less stressful

Checklist to Help Minimize Issues to Your North Muskegon Home While on Vacation

2/1/2022 (Permalink)

Hole in bathroom wall from pipe bursting This hole was caused by a frozen pipe bursting in the bathroom wall.

Vacations are meant for relaxation and zero issues.  To not interrupt that zen while away, there is a list of items that you should take care of before heading out.  Recently we were called to a house with a major water damage.  The heat went out, water pipes froze and then burst in the master bathroom and another bathroom causing a total mess throughout the whole home.  The catch is the homeowners are not sure when it happened because they are currently out of town and their daughter noticed the damages when stopping by two weeks after they left.  Check out these tips below so your North Muskegon home doesn't fall victim to any damages:

  1. Set your heating and A/C system - during the winter, set your heat to around 55 degrees to prevent frozen pipes.  During warmer months, set your A/C to about 10 degrees below the outside temperature so big appliances do not have to work extra hard.
  2. Turn off the water - if you will be gone for longer than a week, turn off your main water supply.  If you do not want to turn off all the water, make sure to close valves to your washing machine, dishwasher, ice-maker, and toilets to prevent potential leaks.
  3. Designate a point of contact - this person should stop by the home every few days to make sure no damages have happened since their last visit.  If an issue does arise, you have peace of mind that someone is there to handle the situation.
  4. Arrange for snow removal/lawn maintenance - a snowy driveway or overgrown yard is a popular sign that no one is home.  Enlist a local service or your point of contact to handle this upkeep.
  5. Move your car - park your car in the garage so it is less vulnerable to theft and out of harm's way in case of a storm.
  6. Clean your kitchen - wash your dirty dishes, clean the sink trap, pour vinegar down your garbage disposal, discard perishables from fridge and pantry, make sure the oven and stove are turned off, and lastly take out the garbage.

Give your point of contact SERVPRO of Muskegon's number in case of emergency, 231-733-7601, we are Here to Help®

Tips For Emergency Water Damage to Your Lakewood Club Home

1/27/2022 (Permalink)

Water bubble in ceiling from water damage This water bubble is one of the damages from a frozen pipe bursting.

Bathtub overflowing?  Pipe burst spraying water everywhere?  Water heater flooded your basement?  If you find yourself in one of these situations follow the tips below after calling SERVPRO of Muskegon to mitigate the situation properly.

  • Shut off the water source if possible.
  • Remove excess water by mopping and blotting.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks under furniture legs.
  • Hang furs and leather goods separately at room temperature.
  • Remove Oriental or other colored rugs from wet carpeting.
  • Do not use a regular vacuum to remove water.
  • Do not turn on ceiling fixtures if the ceiling is wet, and keep out of areas where ceilings are sagging from retained water.
  • Do not leave books, magazines, or other colored items on wet carpeting.

Until help arrives, follow these tips to help minimize the damages to your Lakewood Club home.

If your home or business has experienced water damage, call SERVPRO of Muskegon ASAP, 231-733-7601.  We are Here to help® 24 hours a day, 7 days a week, 365 days a year. 

Quick Response is Key for Minimal Damage to Your Montague Home

12/30/2021 (Permalink)

Mold growth on walls in basement SERVPRO is a leader in water cleanup and restoration.

Water damage restoration requires some of the most involved work in the restoration industry.  This is due to the fact that water damage does not stop after things get wet.  It can continue to cause increasingly worse damage the longer it's left without proper mitigation.  The following is a water damage timeline:

A Few Minutes

  • Water quickly spreads throughout the property, saturating everything it comes in contact with.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpet.
  • Photographs, books, and other paper goods start to swell and warp.

1 - 24 Hours

  • Drywall beings to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

2 - 7 Days

  • Mold and mildew may start to grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than A Week

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

This home in Montague, MI did not understand the water damage timeline and let their water damaged basement sit for days before contacting us.  As you see in the photo, mold began to grow, potentially putting their family at risk and increasing the time and cost of restoration.

Call SERVPRO of Muskegon 24/7/365 to avoid worse damage to your property and belongings after a water damage, 231-733-7601

Toilet Overflow Tips For Your Muskegon Home

7/12/2021 (Permalink)

Toilet with lid lifted SERVPRO of Muskegon is Here to Help after a toilet overflow.

It is likely that your Muskegon home will experience a toilet overflow at some point in your life.  The following are some tips to stop an overflow the proper way:

  1. Remove the lid from the toilet tank, reach inside the tank and lift up the bottom of the fill valve or float to stop the water from refilling.  Rig the float to stay up to prevent it from refilling the toilet.
  2. Turn off the water supply to the toilet.  It is usually a valve located at the base of the toilet near the floor.  If you cannot locate the valve or are unable to turn it off, proceed to step three.
  3. Turn off the home's main water supply.

If your toilet is overflowing, do not attempt to flush the toilet.  If you believe that you have a plumbing issue, do not attempt to perform the work yourself; hire a licensed plumber to check your pipes.

Have you experienced water damage from a toilet overflow?  Call SERVPRO of Muskegon today, 231-733-7601, we are Here to Help!

Whitehall Residents: We Specialize in Flooded Basement Cleanup and Restoration

5/24/2021 (Permalink)

Flooded basement This Whitehall home's basement flooded due to a broken shut off valve.

A basement can flood at any time, although flooding most often occurs during heavy rainfall.  Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level.  There are a number of reasons why your Whitehall basement could flood, including:

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 231-733-7601

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home's structure.  Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home's integrity.  It's worth making a call to SERVPRO of Muskegon and let our trained, professional crews handle the situation safely and correctly.  We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We're a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly - One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded?  Call Us Today - We're Ready To Help 231-733-7601

Spring Thaw and Water Damage

3/12/2021 (Permalink)

Flooded basement This flooded basement was caused by their sump pump not working.

Every year homeowners in West Michigan are hit with the harsh reality of winter, worrying about everything from snowy driveways to power outages.  We all look forward to spring and warmer weather, but the thaw can lead to problems.  As temperatures rise, leftover snow and ice, as well as the frozen ground, begin to thaw out.  This thaw creates excess water that can cause water damage, in home flooding, and other issues around your home.  The following tips are to help you protect your home from the effects of the spring thaw:

  • Shovel the snow near your home - if there is snow still up against your home, shovel it away so it can melt somewhere away from your house.  You should also remove anything in your yard that may obstruct the draining of melting snow and ice.
  • Inspect the drainage system - make sure the drainage system on your property is free of obstructions so the melted snow and ice can drain away from your home.  Open your roof drains and make sure the floor drains are free of debris.
  • Check the gutters and downspouts - gutters and downspouts allow water to runoff from the roof to drain away from the home.  During the winter, debris such as twigs, leaves, and ice may block the gutters.  This can lead to a range of issues from water damage or leaks on the roof to basement flooding from the water buildup near the foundation.  It is extremely important to clear any debris from your gutters and downspouts to allow for proper drainage.
  • Inspect your roof - check the condition of your roof to make sure there is no damage from the winter.  Hiring a professional to inspect your roof is the best and safest option.
  • Protect items - move valuable or important items like personal documents, electronics, and paintings to upper floors.  Try to get everything in your basement off the ground onto a shelf or milk crate.
  • Test your sump pump - early spring is the perfect time to test your sump pump.  This will help ensure that it is working to prevent flooding in your basement.
  • Consider flood insurance - homeowners insurance does not cover flood damage which is why you should consider flood insurance.  A flood insurance policy will protect your home in case of flood damage.

As the weather starts to get warmer, protect your home from water damage caused by the spring thaw with these tips.  Following these tips can help prevent basement flooding or water damage on your roof or foundation.

If you do experience water damage or flooding, contact SERVPRO of Muskegon to restore your home properly, 231-733-7601

Tips for Removing Snow From Your Roof

2/9/2021 (Permalink)

Snow covered roof Don't forget about the snow on your roof!

Homeowners in Michigan take pains to clear off walkways and driveways during the winter.  When your focus is the snow on the ground it is easy to forget about the snow on your rooftop.  The combination of freshly fallen snow with the melting and refreezing of snow can place stress on the roof of your property.  If more than a foot of heavy, wet snow and ice have accumulated on your roof, you should remove it.

The following are tips on how to safely handle the rooftop snow removal process:

  • Never do it alone - hire a professional or get help from a neighbor/friend/relative
  • For pitched roofs, use a snow rake which you can find at hardware stores
  • Start removing snow from the edge and then work your way into the roof
  • Shave the snow down to two or three inches instead of trying to scrap the roof clean.  Doing so will let you avoid damaging your shingles or any other roof covering
  • Always remember that metal tools will conduct electricity when touching a power line and they can damage your roof
  • Shovel the snow from flat roofs and throw it over the side, away from the building
  • Keep gutters and drains clean and free of ice and snow

SERVPRO of Muskegon is Here to Help if you experience any water damage from winter issues, (231) 733-7601  

3 Categories of Water Damage

2/4/2021 (Permalink)

Lift pump malfunction If your home experiences water damage, SERVPRO of Muskegon is Here to Help!

Flooding in your home can cause serious damage.  Identifying the water damage category is the first step to water damage restoration, as not all water damage is created the same.  SERVPRO of Muskegon customizes our restoration process based on this information for an effective and timely recovery.

Category 1 - Clean Water

Category 1 water damage comes from broken pipes, an overflowing sink, or rainwater.  Health risks with category 1 water damage is low, provided you respond to the situation in less than 48 hours.

Category 2 - Grey Water

Some common sources of grey water are toilets, equipment discharges, chemical wastes like detergent, laundry, and soap.  Category 2 water damage can pose mild to severe contamination risks.  Grey water can promote microbial growth and the severity of the condition usually escalates with time.  Direct and indirect exposure to grey water damage can affect your personal health and property.

Category 3 - Black Water

Waters from sewers or water containing grease, oil, urine, etc are the main examples of black water.  This water type hoards bacteria, viruses, and other toxic allergens, which makes it contagious.  This type of water damage requires fast action to mitigate serious health risks.

No matter what kind of water damage you are dealing with, you can trust in SERPVRO of Muskegon to take care of your home quickly and efficiently.  Call us today, (231) 733-7601

Most Likely Household Appliances to Cause Water Damage

2/3/2021 (Permalink)

Inside a dishwasher We are Here to Help!

Certain appliances in your home can actually increase your risk of flooding.  Below are the top sources of water damage:

  • Hot Water Heater: 69 percent of failures are due to a leak or a burst.  A small investment in an annual inspection will help prevent leaks and the expensive repairs that come with it.  Be observant to corrosion and other factors as your heater ages and replace it every 10 years.
  • Refrigerator: The most common cause of a leaky refrigerator is the defrost drain having a freeze or clog.  You'll need to thaw the ice and flush your drain with hot water.  Improper sealing can cause excess condensation in an attempt to keep cool.  Check the rubber seals along the door to assure a tight close.  Also, your ice maker can become the ultimate mess maker, check the hose or waterline to assure they are connected properly.
  • Washing Machine: Leaks around or clamps in the water hose are a warning sign of future failure.  The six most common sites for washer leaks are the inlet connections, hose connections, center post gaskets, outer tub seal, air dome seal and the pump.  Make sure to do a monthly personal inspection on your hoses to look out for cracking, dryness or rust, leaving space between the machine and the wall for movement as the wash cycle is running.  Replace your hoses every five years despite their outward appearance.  Don't forget to follow your washing machine instructions and turn off the water supply when you leave home for vacation.
  • Dishwasher: When a dishwasher overflows, often the cause is simply that someone put too much detergent, or the wrong type of detergent, into the dispenser.  In other instances, the malfunction may be due to a faulty float switch assembly, a strainer clogged with food and detergent debris or one of many plumbing connections.  If your dishwasher is over nine years old it may be time for a replacement.
  • Toilet: Toilet overflows happen because they have a clogged drain or because the float is malfunctioning, which allows too much water into the tank.  If plunging doesn't solve the problem, the problem may be in pipes outside, which would require a professional plumber.

If you have experienced water damage in your home, contact SERVPRO of Muskegon, (231) 733-7601

Drying Hardwood

1/21/2021 (Permalink)

Drying mat system set up in household kitchen SERVPRO drying mat system working hard

There is a misconception that when hardwood flooring gets wet, it must be removed because it is ruined.  Frequently, that is not the case.  SERVPRO of Muskegon has the tools and training to evaluate and dry out hardwood flooring.  We use specialized drying mat systems and balanced dehumidification to dry hardwood quickly, saving you the time and expense of flooring replacement.  When evaluating water damaged hardwood flooring, the length of time it has been wet is a critical factor.  If the flooring dwells in water for too long, it is possible for the boards to cup, warp, and possibly break.  Rapid response is critical to the success of saving hardwood.

When we respond to a water damage with affected hardwood flooring, we perform a preliminary inspection.  Which areas are wet?  How long have they been wet?  And specifically, how wet is it?  We use a combination of flooring extraction mats, and a powerful truck-mounted extraction unit to pull as much water out of the flooring as possible.  After that is done, we set up our drying equipment, and start the drying process.  We return to the site daily to monitor the progress of the drying, using meters specially designed for hardwood.  Once the moisture level in the wood reaches an acceptable level, the hardwood flooring can be inspected by a flooring contractor.

Looking to save your hardwood flooring from water damage?  Call SERVPRO of Muskegon, (231) 733-7601, we are Here to Help

Thermal Imaging

1/20/2021 (Permalink)

Room with water damage shown through a thermal imaging camera Thermal Imaging - Finding hidden water damage

Sometimes you might not know exactly what has been affected when you have a water leak.  That is where thermal imaging comes into play, showing the areas that are not seen as wet with just the naked eye.  A thermal imaging camera can detect slight temperature differences inside your home.  It detects where moisture has infiltrated walls, carpeting, etc.  The camera creates a visual map so that our technicians can pinpoint the location of leaks and moisture.  Brighter colors (red, orange, and yellow) indicate warmer temperatures (more heat and infrared radiation emitted) while purples and dark blue/black indicate cooler temperatures (less heat and infrared radiation emitted).  The thermal imaging camera detects the radiation in a way similar to the way an ordinary camera detects visible light.  It works even in total darkness because ambient light level does not matter.

Call SERVPRO of Muskegon at (231) 733-7601 for your emergency water damage cleanup.  We are Here to Help!

How To Prevent Backups

5/27/2020 (Permalink)

Water and sewer backups are very common and can leave many homeowners with thousands of dollars worth of damage. Although backups are unavoidable in some cases, there are things that you can do to lower your chances of experiencing one. Here are six tips that could save you from breaking the bank:

  • Maintain your sewer lateral
  • Dispose of grease properly
  • Dispose of paper products properly
  • Consider plastic piping
  • Correct illegal plumbing connections
  • Consider a backwater prevention valve

If you do experience a water or sewer backup, it is important that you address it as soon as possible. Although the backup itself will be costly, the amount of damage it produces racks up very quickly if the cleanup doesn't take place in a timely manner. Our crew knows that time is of the essence and has the equipment and experience to help!

SERVPRO of Muskegon- 231-733-7601

Preventative Maintenance

3/16/2020 (Permalink)

There are many preventative maintenance steps that you can take to help prevent water damage. 


  • Be patient after you flush to ensure that an overflow isn't imminent
  • Twice a year, inspect a toilet’s components, such as the fill, supply, and flush valves, and the supply line. Make sure you can turn off the supply. If you have older screw type valves that are hard to turn or start leaking, consider replacing them with simpler ball valves that are easy to shut off quickly

Water Heater:

  • Get an annual inspection from a plumbing professional including the shut-off valve and all piping. Signs of broken valves and loose or wet joints and rust are a sign that more severe damage is coming

Washing Machine:

  • Inspect your supply line hose regularly to look for signs that it is ready to fail 
  • Replace supply lines every 5 years


  • Never pour grease down your drain
  • Call a professional if you notice signs of a plumbing problem

Below Freezing Dangers

2/11/2020 (Permalink)

It is winter in West Michigan and that means there are a variety of things that could go severely wrong and cause damage to your home or business. One of the most common issues are frozen pipes. Here are the pipes that are most likely to freeze:

  • Pipes that run outside
  • Water supply pipes in unheated interior areas like basements, crawl spaces, attics, garages, or kitchen cabinets
  • Pipes that run against exterior walls that have little or no insulation

It is important to keep an eye on areas that house these pipes throughout the winter to ensure there are no issues. If you fear that you are at high risk for frozen pipes, add extra insulation to your home as well as insulation around the pipes themselves. The cost to prevent frozen pipes is minor compared to the damage they can produce. 

Discovering Water Damage

2/3/2020 (Permalink)

There are many different ways that water can gain access to your home. Whether it is coming from outside or inside, discovering it isn't always as easy as one would think. Moisture has the ability to go unnoticed for days, weeks, or even years. By the time it is actually discovered, extensive damage has most likely already occurred. If you have any reason to believe that your home has experienced water damage (smell, warped wood, etc.), call us immediately. We have a variety of tools including moisture detectors, thermal imaging cameras, and more to discover where the moisture is coming from and how extensive the damage is. The odds of being able to restore rather than replace are a lot higher if the damage is discovered sooner.

High Water Table

2/3/2020 (Permalink)

Water tables can become elevated when they receive more water than they drain off. This is often the result of unusually high amounts of precipitation. With 2019 being the wettest year in West Michigan history, many individuals are experiencing flooding resulting from high water tables. With it only being mid-winter, it could be until mid-summer before we begin to see a decline. If you live in an area with a high water table, it is important to check your basement regularly. The water table can fluctuate fairly drastically at a quick rate and cause flooding at any time. To prevent extensive damage to your home, it is important to discover the flooding as quickly as possible. If you have water damage, we are here to help!

Call Us Today – (231) 733-7601

Water vs. Wood

1/27/2020 (Permalink)

Water can do more damage than one could possibly imagine. Which is the reason why we encourage our customers to contact us immediately when they experience a loss. Many individuals do not take into the consideration what standing water and high moisture levels can do to both wooden structure and contents. We have seen numerous people lose valuable wooden furniture, cabinets, dressers, and more to water damage that wasn't addressed immediately. In some cases, we are able to restore wooden items damaged by water. The less amount of time it is exposed to water, the better the chances are. Our experienced crew of restoration professionals understand how time sensitive losses are and can help with your loss day or night.

Have Water or Flood Damage?
Call Us Today – (231) 733-7601

Dangers Of A Mild Winter

1/27/2020 (Permalink)

Weather is a huge factor when it comes to the chances of you experiencing water damage to your home or business. Many individuals view a mild winter as good; however, that is not always the case. A winter of a rain snow cycle brings with it a variety of challenges. First of all, it is the recipe for an ice dam disaster. The melting and freezing often results in ice buildup on the eaves of your home. This, more times than not, results in water backing up under the shingles and creating a roof leak. If your gutters are not draining properly, it can also add to severe ice dams as well as result in damaged gutters when the water freezes and expands. Always keep an eye out around your home for possible water damage.

Storms Flood Basements

6/3/2019 (Permalink)

Many homeowners throughout Muskegon County will experience water damage to their basement during the summer storm season. This could be anywhere from cracks in your foundation, sump pump failures, high water tables, and more. Heavy rain produced by these storms can spell bad news for a lot of homeowners who regularly experience water damage. If you begin to notice water/moisture in your basement, do not hesitate. Water damage can easily turn into mold issues and drastically increase the cost and time of restoration. Most people agree that a home is one of the largest purchases that you will make in your lifetime. Let us help you take care of your investment should you experience a loss. We can make it "Like it never even happened."

April Showers

4/5/2019 (Permalink)

The good news is that spring is officially here! Coming with it is often times a large amount of rain. Even though you probably spent a good chunk of time cleaning out your gutters in the fall, it is very important to give them a quick inspection in the spring as well. The reason behind this is that it is not uncommon for melting snow and rain to push any kind of debris accumulated over winter towards the downspouts. Once these are clogged, water is no longer able to safely drain from your gutters. If water begins to back up and become stagnant, it has the ability to get under the shingles and create a roof leak. It is also very important to make sure that the water draining from your downspout is not pooling up right next to or against the house. This has the ability to create additional water damage if there are any cracks in your foundation. Inspecting your gutters and downspouts may take a little time, but could save you thousands down the road.

Frozen Pipes In West Michigan

3/1/2019 (Permalink)

During the winter season in West Michigan, is not uncommon for homeowners and business owners to experience frozen pipes. When a pipe freezes and bursts, quick action is required. Be sure that you check your basement and crawlspace regularly during the winter to ensure that no broken pipes have gone unnoticed.

If you notice wet floors, walls, or ceilings, shut off your water immediately. A small amount of water has the ability to effect a large amount of your facility. The longer the water exists before it is successfully dried, the more extensive the damage will be. If you feel that the water damage is too much to handle, call SERVPRO of Muskegon. We have the training and equipment to make sure that your home or business is dried successfully to prevent further damages.

Have Water or Flood Damage?
Call Us Today – (231) 733-7601

Spring Flooding

3/1/2019 (Permalink)

As the snow melts throughout West Michigan and rivers begin to rise, homeowners begin to experience flooding. Many residents who live along rivers, lakes, or areas with a high water table may experience ground water start to seep through cracks within their foundation. If you live in an area prone to flooding, be sure to check your home for areas where water could enter.

A great way to prevent basement flooding in areas with a high water table is to install a sump pump. A sump pump is used to remove water that has accumulated in a water-collecting sump basin. The pump will send the water away from the house to any place where it is no longer problematic. Since sump pumps are typically hardwired into a home's electrical system, it is important to ensure that it has a battery backup should your home lose power.

Hidden Moisture

3/1/2019 (Permalink)

When you step into your living room and hear the carpet squish under your feet as your socks become wet, you know that something is wrong. Your home has experienced a water loss. Whether it be a broken pipe, flooding, roof leak, etc., your home now contains water where it shouldn't. At first glance, it may seem easy enough to throw down a few towels and break out the box fans and everything will be good as new in a day or two. Although this may appear to work, it is very likely that your home has experienced more extensive damage that you are unaware of. The drywall, foundation, wall interiors, and more could still contain moisture that may go unnoticed. This can lead to far more serious damages and could cost you thousands in repairs. 

We have equipment such as moisture detectors and thermal imaging devices that allow us to see how extensive the water damage really is. If your home experiences a water loss, we are here to help.

Post Winter Roof Leaks

3/1/2019 (Permalink)

It has been a relatively mild winter in West Michigan, for the first half anyway. January and February brought with it a variety of snow storms that dumped inches upon inches of snow. As we are approaching the tail end of the winter season, we can be thankful that the snow is soon to melt. Although it is a glorious sight to see the eves begin to drip, melting snow will reveal roof leaks to many homeowners. Gutter and roof damage throughout winter is noticed through those dreaded water stains on your white ceiling. It becomes evident that your ceiling now contains moisture and not only do you have a leak to fix, but also a ceiling to dry.

Luckily, we are the professionals that deal with these cases very often. Once the leak is fixed, we can ensure that the moisture that has made its way inside does not begin to create further issues. If you experience a roof leak, let us help!

Water Loss Warps Wood Floor

3/1/2019 (Permalink)

Hardwood floor may be the touch of elegance for your home that you always wanted. It is easy to clean if you have pets and takes away the hassle of picking out what type and color of carpet you want. Although it looks great, hardwood floor can  be easily damaged if you experience a water loss. Many homeowners who have experienced water damage have reported that if not resolved extremely quickly and effectively, their hardwood floor began to warp. As a homeowner, it is crushing to see your beautiful flooring start to buckle. Although it may appear that all is lost, that is not the case. We have equipment, that if caught soon enough, can save you from replacing your hardwood floor. These mats are placed on the floor and hooked to tubes that draw the moisture up. Just when you think all is lost, we are here to save the day! 

Flooded Basement? Not Something You Want to Find!

6/4/2018 (Permalink)

The last thing you want to find when going into the basement or your lower level of your home is a pool of murky water. Flooding can happen for a number of reasons:

  • Heavy rain
  • Sump pump failure
  • Insufficient drainage away from your home
  • cracks in your foundation

And because water follows the path of least resistance, it finds cracks and holes in the foundation and fills your basement.

SERVPRO of Muskegon technicians are highly trained in water damage restoration to include basement and crawlspace flooding. We have the knowledge, experience and equipment to remove the water and dry out your basement properly. Once the water is extracted, we focus on the drying process to include monitoring and documentation to validate the property is dry.

We offer:

  • 24 Hour Emergency Service
  • Highly Trained Water Damage Restoration Specialists
  • We are "Faster to Any Size Disaster"
  • Locally Owned and Operated

Basement Flooding? Call SERVPRO of Muskegon Today - 231-733-7601

24 Hour Emergency Water Removal Service

It is never a good time for your basement to flood and that's why no matter what time of day or night it is, even holidays, SERVPRO of Muskegon will immediately respond 365 days a year!

Faster to Any Water Disaster

5/21/2018 (Permalink)

Call SERVPRO of Muskegonthe Cleanup Team that's faster to any size water disaster.

You have leaking roofs or windows. A pipe breaks. Your toilet, sink or bathtub overflows. Your water heater bursts. A sprinkler system malfunctions. High water tables cause a sump pump failure. Flood waters rush in. Here are a few ways water damage can happen. If your home or business is under water, you put everything off to address the issue. Only ONE thing matters when you can't operate your business and only ONE thing matters when your personal belongings are soaked and under water: A SOLUTION.

SERVPRO of Muskegon technicians are the solution. We have the experience, training and knowledge to help make your water damage "Like it never even happened." SERVPRO of Muskegon will start helping you the moment you call by giving you tips on what you can do until help arrives, to getting a crew out to help you in your time of need. Serving the Lake Michigan Lakeshore with more than 20 years experience, helping to ease your worries because we are experts in the science of drying. 

Give SERVPRO of Muskegon a call 231-733-7601 when water damage strikes, we will get a team out to extract water, set up fans and dehumidifiers to help make it "Like it never even happened."

Understanding WATER Types

3/1/2018 (Permalink)

When your home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup. There are three types of water. Clean water is water from a broken pipe, or other water source; rainwater is also considered clean. The term gray water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous. Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals. Consider taking the following precautions to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water

  • Shut off the water source if possible or contact a qualified professional to do so.
  • Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist.
  • Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions to allow more even drying.
  • Move any paintings, art objects, computers, documents and other valuable items that may be sensitive to moisture to a safe place.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.
  • Do not use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner.
  • Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water

  • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
  • Do not walk through contaminated areas, as you could spread damage to unaffected areas.
  • Do not turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Do not use household fans to dry the structure; air flow could spread contaminants.
  • Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

When you have a water damage, don’t leave your property to chance. Call SERVPRO of Muskegon 231-733-7601 24 hours a day/365 days a year. 

Preparing for a FLOOD

3/1/2018 (Permalink)

Flooding can happen fast in many environments. The American Red Cross recommends having the following list of items packed and ready to go in the event of an evacuation due to flooding.

  • Water—3+ day supply; one gallon per person per day
  • Food—3+ day supply of nonperishable, easy-to-prepare food
  • Flashlight
  • Battery-powered or hand-crank radio (NOAA Weather Radio, if possible)
  • Extra batteries
  • First Aid kit
  • Medications (7-day supply) and medical items (hearing aids with extra batteries, glasses, contact lenses, syringes, cane)
  • Multi-purpose tool
  • Sanitation/personal hygiene items
  • Copies of personal documents (medication list and pertinent medical information, deed/lease to home, birth certificates, insurance policies)
  • Cell phone with chargers
  • Family and emergency contact information
  • Extra cash
  • Emergency blanket
  • Map(s) of the area
  • Baby supplies (bottles, formula, baby food, diapers)
  • Pet supplies (collar, leash, ID, food, carrier, bowl)
  • Tools/supplies for securing your home
  • Extra set of car keys and house keys
  • Extra clothing, hat and sturdy shoes
  • Rain gear
  • Insect repellent and sunscreen
  • Camera for photos of damage

Drying is a Science

2/28/2018 (Permalink)

The knowledge of psychometric is essentially restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a box fan or two around the damaged area, SERVPRO of Muskegon will follow strict industry approved standards to help lower the chances of any secondary damage.

If your home or business suffers water damage, SERVPRO of Muskegon will:

  • Inspect the building to detect every component that is wet to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does "speed up Mother Nature" mean? A wet building can often dry naturally because our environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material but only if the air is, indeed, drier. The only problem is nature takes too long and secondary damage may occur while the building is drying out.  

For this reason, SERVPRO of Muskegon professionals have been trained to use top-of-the-line equipment to help "Mother Nature" along including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. We also use state-of-the-art monitoring equipment and a proven scientific process to help speed the drying your property.  

The bottom line? SERVPRO of Muskegon has the training and equipment to help make it "Like it never even happened."  

Ready for Muskegon County Winter Weather?

2/23/2018 (Permalink)

Cold weather can have a huge impact on your home or business if you are not properly prepared. Whether it is heavy rain, freezing temperatures, damaging winds, sleet or snow, all can cause serious and costly property damage. While you can’t control the weather, you can take steps to be prepared, and help take the sting out of winter weather.

To help prevent costly damages due to weather, consider taking the following precautions before winter weather hits.

  • Check your business property for downed tree limbs and branches. Weather, such as wind, heavy rain, ice and snow, can cause branches to fall, which could cause damage to the property and potentially cause personal injuries.
  • Roofs, water pipes and gutters should all be inspected to ensure they are in proper working order. Gutter downspouts should be directed away from your building. Clear gutters of debris that may have gathered during the fall. Leaves and other obstructions can lead to a damming effect, causing roof damage and interior water problems.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.
  • Inspect all handrails, stairwells and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.
  • Protect water pipes from freezing by simply allowing water to drip when temperatures dip below freezing. If pipes are under a cabinet, leave the cabinet doors open allowing warm inside air to circulate around the pipes. If the building has outdoor faucets, consider shutting water off at the main valve in the basement or crawl space. Once the valve is off, open the outdoor faucet to ensure it drains, preventing any remaining water from freezing in the pipe.
  • Ask SERVPRO of Muskegon Professionals about completing an Emergency READY Profile® (ERP) for your business. The ERP is a no cost assessment to your facility, and provides you with a plan to get back in business fast following a disaster.

Flooded Basement Clean-up & Restoration

6/16/2017 (Permalink)

How many homeowners have descended their basement steps to find a pool of murky water? Water follows the path of least resistance, finding cracks and holes through basement walls. Flooding can often be attributed to insufficient drainage around basement walls, heavy rains, a faulty sump pump, or a combination of these factors.

SERVPRO of Muskegon is highly trained in water damage restoration including basement and crawlspace flooding. We have the experience, expertise, and equipment to remove the water and dry your basement properly. Our water removal and drying process emphasizes monitoring and documentation to validate your property is dry.

  • 24 Hour Emergency Service
  • Faster to Any Size Disaster
  • Highly Trained Water Damage Restoration Specialists
  • Locally Owned and Operated

Basement Flooding? Call SERVPRO of Muskegon Today – (231) 733-7601 

24 Hour Emergency Water Removal Service

Basements can flood day or night, on weekends and even holidays, and that’s why SERVPRO of Muskegon offers 24 emergency service, 365 days a year. You can expect an immediate response time, day or night.

Facts on Frozen Pipes

1/9/2017 (Permalink)

Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal and plastic pipes. No matter the strength of a container, expanding water can cause pipes to break. Pipes that freeze most frequently are those that are exposed to severe cold.

During cold weather, take preventative action:

  • Let the cold water drip from the faucet served by exposed pipes. Running water, even at a trickle, helps prevent freezing.
  • Keep the thermostat set to the same temperature both during the day and night. You may incur a little higher heating bill, however you can prevent a much more costly repair job if a pipe were to burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55 degrees.

To thaw frozen pipes:

  • If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places include against exterior walls or where your water service enters your home through the foundation.
  • Keep the faucet open. As you treat the pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water will help melt the ice inside.
  • Apply heat to the section of pipe like using an electric heating pad or hairdryer. Never use an open flame.
  • Apply heat until full water pressure is restored. If you cannot thaw the pipe, call a licensed plumber.
  • Check all other faucets in your home to find out if you have additional frozen pipes.

Note- If in doubt about any of the above steps or if you do not feel comfortable with the situation, it is always best to contact a licensed plumber.

In the event you incur frozen pipe damage, SERVPRO of Muskegon and Holland/ W. Ottawa County and our trained technicians are available 24/7 to assist with your cleanup and restoration needs.

(231) 733-7601 Muskegon or (616) 396-8180 Ottawa County.

Faster to any Water Loss

4/22/2016 (Permalink)

Call the Cleanup Team that's fastest to any size disaster.

A pipe bursts.  A water heater leaks.  A bathtub overflows. Flood waters rush in.  A sprinkler system malfunctions.  Water damage can happen any numbers of ways.  But if your business or home is under few inches of water, everything else takes a backseats.  Only one thing matters when your business can't operate, and there is just one thing on the mind of the water logged resident: A solution.  

SERVPRO of Muskegon and Holland/W. Ottawa County Professionals are that solution.  Equipped with the knowledge, the experience, and the training to help make your water damage "like it never even happened," SERVPRO of Muskegon and Holland/ W. Ottawa Co. will start helping from the moment you call.  Serving the Lake Michigan Lakeshore with more than 20 years experience, helping to put your worries to ease, because we understand the science of drying.  

When water damage strikes, give SERVPRO of Muskegon and Holland/W. Ottawa Co. a call; we will help to make things right,  make things dry, and make it "Like it never even happened." 

Prevent Your Pipes From Freezing in Muskegon County

1/19/2016 (Permalink)

Water bursting threw thawing frozen pipe break.

Every winter season, the pipes in your business and home are at risk of damage from freezing conditions. Low temperatures can cause your water pipes to freeze, and in some cases burst. The following tips can help you safeguard your home before, during and after a pipe freezes.


  • Disconnect all gardening hoses and install covers on all outside faucets.
  • Keep your house temperature at 68 degrees or higher, even if you're leaving the house for an extended period of time.
  • Open cabinet doors below sinks to allow heat from the home to circulate.
  • Identify the location of the main water valve and the valve on your water heater. (Learning the location of these valves may come in handy during an emergency.:
  • Wrap pipes nearest exterior walls and in crawl spaces with pipe insulation or with heating tape. This can prevent freezing, especially for interior pipes that run along outside walls.
  • Close all windows near water pipes; cover or close open-air vents. Freezing temperatures combined with wind drafts can cause pipes to freeze more frequently.
  • Heat your basement and consider weather sealing your windows.
  • Insulate outside walls and unheated areas of your home.
  • If you plan to be away from home for an extended period of time, shut off water supply valves to your washing machine.